Frequently Asked Questions
QUESTIONS ABOUT...
Products
Do you provide product samples?
We can accept sample orders. Samples can be ordered through our website or by emailing your dedicated customer service representative. Email address: info@shizongsteels.com
What types of steel products do you offer?
We supply stainless steel sheets, coils, pipes, bars, profiles, as well as carbon steel and alloy steel materials in various grades and specifications.
Do you have any certifications for your products?
We have IS09001 quality management system certification us produce various types of steel with CE standards.
Can I customize the product I need?
Special according to customer's request.
Do you provide custom processing based on drawings？
Yes. We support custom cutting, bending, flattening, polishing, and laser processing according to your drawings.
How long is your delivery time?
Standard products are typically delivered within 7working days. Custom orders generally require 7–15 working days depending on the specifications.
QUESTIONS ABOUT...
Ordering and Shipping
What is the minimum order quantity for wholesale orders?
MOQ: 1ton, We can accept sample order. We are happy to provide industry exclusive pricing to our approved partners, no matter how many pieces they need. For orders or inquiries, please contact us at info@shizongsteels.com
How will my order be packaged?
We package your orders following export packaging guidelines to ensure they arrive safely without breakage or spillage. For specific packaging details, please refer to the packaging contents mentioned in the corresponding product details.
How do I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.