Frequently Asked Questions
QUESTIONS ABOUT...
Products
Do you provide product samples?
We can accept sample orders. Samples can be ordered through our website or by emailing your dedicated customer service representative. We do not provide full-size samples of our products. Email address: info@shizongsteels.com
What is your product application?
It is widely used in high temperature applications, medical devices, building materials, chemistry, food industry, agriculture, ship components.
Rest assured that our products are of the highest quality and durability.
Do you have any certifications for your products?
We have IS09001 quality management system certification us produce various types of steel with CE standards.
Can I customize the product I need?
Special according to customer's request.
QUESTIONS ABOUT...
Ordering and Shipping
What is the minimum order quantity for wholesale orders?
MOQ: 1ton, We can accept sample order. We are happy to provide industry exclusive pricing to our approved partners, no matter how many pieces they need. For orders or inquiries, please contact us at info@shizongsteels.com
How long does it take to deliver an order?
Within the United States, the estimated delivery time for standard shipping is 3-7 business days, depending on the destination. Expedited shipping options are available for an additional fee.
For more details on shipping methods, large orders, and international shipping, please refer to our full shipping policy.
How will my order be packaged?
We package your orders following export packaging guidelines to ensure they arrive safely without breakage or spillage. For specific packaging details, please refer to the packaging contents mentioned in the corresponding product details.
How do I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
Do you offer local pickup service?
We do not currently offer local pickup service. If you are interested in seeing this in the future, please let us know!